zi77's Privacy Policy
Protecting your personal information is our top priority. This policy provides a full explanation of how information is collected, used, and kept secure.
Introduction & Scope
zi77 ("we", "us", or "the platform") operates a trusted online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the zi77 website, how that information is used, who it may be shared with, and what steps we take to keep your information secure.
This Policy applies to all services, websites, and mobile platforms operated by zi77. By creating an account or using our services, you are considered to have automatically agreed to the terms of this Policy. If you do not agree with any term in this Policy, please stop using our services and contact us.
What Information We Collect
2.1 Information You Provide
When you register with zi77 or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity document details (National ID or passport — for verification where applicable)
- Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers
- Any information you provide directly yourself (support requests, feedback, etc.)
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device identifier information
- Browser type, language, and operating system
- Date, time, and duration of visits
- Information obtained from cookies and similar tracking technologies
- Gaming activity logs — bet placement and transaction history
- Referrer URL and navigation paths on the platform
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties, such as identity verification services, payment processors (bKash, Nagad, Rocket, Upay), and fraud-prevention systems. This information is used to ensure the security of your account and the safety of your transactions.
Purpose of Using Information
zi77 uses your information for the following purposes:
3.1 Service Operation & Improvement
- To create, manage, and secure accounts
- To process financial transactions, including deposits and withdrawals
- To provide gaming services and manage betting accounts
- To provide customer support — via live chat and email
- To identify and resolve technical issues on the platform
3.2 Security & Compliance
- To prevent fraud, money laundering, and other unlawful activities
- To verify user age (ensuring the 21+ age requirement is met)
- To enforce responsible gaming policies
- To detect multiple accounts or suspicious activity
3.3 Communications & Notifications
- To send important notifications related to transactions
- To inform you about changes or updates to our services
- To share promotional offers and bonus information with your consent
- To respond to support requests
Cookies & Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device when you visit the zi77 website. They help improve website functionality, remember your preferences, and personalise your experience.
4.2 Types of Cookies
- Essential cookies: These are essential for managing login sessions and ensuring security, and cannot be disabled.
- Functionality cookies: Remember language preferences and other personalised settings.
- Analytics cookies: Help us understand how the platform is being used and improve our services.
- Targeting cookies: May be used to show relevant advertisements and offers (based on your consent).
Cookies can be controlled or deleted through your browser settings. However, disabling some cookies may limit the functionality of the platform.
Information Sharing & Disclosure
zi77 does not sell your personal information to third parties. However, information may be shared in the following circumstances:
5.1 Service Providers
We work with trusted third parties who help us operate our services, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, IT infrastructure providers, and gaming software partners. These parties may only access the information needed to carry out their specific tasks and are required to comply with our privacy standards.
5.2 Legal Requirements
We may be required to provide certain information in response to lawful requests from law enforcement agencies, court orders, or directives from government regulatory bodies.
5.3 Fraud Prevention
If a user is suspected of fraud or unlawful activity, information may be shared with the relevant authorities.
5.4 Business Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new party. We will notify you in advance if such a change occurs.
Information Security Measures
zi77 follows industry-standard technologies and processes to protect your information:
- SSL encryption: All information transmitted through our website and applications is protected by SSL encryption.
- Data storage security: Stored information is kept secure through database encryption and access controls.
- Password protection: Your password is stored in hashed form — never in plain readable text.
- Staff training: All our staff are required to comply with data protection policies and receive regular training.
- Regular audits: Regular system audits are conducted to identify security risks.
- Two-factor authentication: An additional layer of security is available to add to your account.
Please note, however, that transmitting information over the internet is not entirely risk-free. We make every effort to ensure the highest level of security, but no method is one hundred percent infallible.
Data Retention Period
zi77 retains your personal information for as long as it is necessary to provide services or to fulfil legal obligations.
- Active accounts: All information is retained for as long as your account remains active.
- After account closure: Some information may be retained for a specified period after account closure for legal compliance and fraud prevention purposes.
- Financial transaction records: Transaction history may be retained for an extended period for accounting and legal compliance purposes.
- Deletion of expired data: Once the required retention period has passed, information is securely deleted or anonymised.
Your Data Rights
As a user of zi77, you have the following rights regarding your own information:
8.1 Right to Access
You may ask us at any time what information we hold about you and request a copy of that information.
8.2 Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request a correction. Much of your information can be updated directly through your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. This request can be made via the support email.
8.5 Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Age Limit & Protection of Minors
zi77's services are for those aged 21 and over only. We do not intentionally collect any personal information from minors.
If a minor attempts to register on our platform and we detect this, we will immediately close the relevant account and delete the collected information.
If you believe a minor has created an account on zi77, please notify us immediately at [email protected]. We will take prompt action.
Marketing Communications
With your consent, zi77 may inform you about promotional offers, new game updates, and special benefits by email or other means.
If you do not wish to receive marketing communications, you can:
- Click the "Unsubscribe" link at the bottom of any marketing email
- Change your notification preferences through your account settings
- Send a request directly by emailing [email protected]
Even if you opt out of marketing communications, you will still receive important notifications related to transactions and your account, as these are essential to providing the service.
Third-Party Links & Services
The zi77 platform may at times make use of third-party services (such as payment gateways and game providers). These third parties have their own privacy policies, and zi77 is not responsible for their collection or processing of information.
We advise you to read the privacy policy of any third-party service before using it.
Policy Changes & Updates
zi77 may update this Privacy Policy as needed. If any significant changes are made to the Policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A prominent notice will be displayed on the website
- The effective date of the revised Policy will be clearly stated
If you continue to use zi77's services after an update, you will be considered to have agreed to the revised Policy. If you have any questions about changes to the Policy, please contact us.
Contact Us
If you have any questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us:
Support Email
Our support team is available 24/7 via live chat and email in both Bengali and English.